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Questions and answers

Answers to frequently asked questions


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How do I start using my mobile wallet?

You can register a Bloomzed wallet in just a few minutes. You need to download your wallet according to your device’s system on Google Play or App Store, specify your mobile phone number after installation, and enter the confirmation code received via SMS. Please note that the phone number must be registered to you.

Why do I need identification?

Customer identification is necessary to confirm your identity and protect the system from fraudsters and intruders. Identification removes transfer and transaction limits and unlocks the full range of Bloomzed features for you!

How to top up your Bloomzed wallet?

You can replenish your Bloozmed wallet in several ways:

Replenishment via Kassa24 terminals

By transfer from any card of any bank in Kazakhstan in Bloomzed mobile app.

To request a transfer from another Bloomzed user via QR or bank transfer.

What should I do if the money is not received after topping up my wallet?

Such an incident is solved by contacting our support service. You can contact us via Telegram and WhatsApp, email support@bloomzed.kz, or just call us at

+7-702-075-01-50

+7 (727) 345-41-91.

Are there any restrictions on replenishing my wallet?

There is a limit only for unidentified users and is 50 MCI (145,850 tg) - for one operation, for identified users there are no limits on deposits.

Are there any limits (restrictions) on the balance of electronic money in your wallet?

The maximum balance on an electronic wallet for unidentified clients is no more than 291,000 tenge (100 MCI), for identified users there are no restrictions.

Are there restrictions on a single transaction and operations during the day?

The maximum balance on an electronic wallet for unidentified users is 291,000 tenge (100 MPI), for identified users there are no restrictions.

How to withdraw funds to the card?

Money transfer from the purse to your bank card is prohibited to unidentified users, identified users - no more than 500 MCI (1,458,500 tg) one-time operation (the requirements of the issuing bank)

What confirmation will I get when adding to the account?

Replenishment via card: after successful operation you will receive bank confirmation in the form of a check (which we recommend you to keep) Replenishment via terminal: after completing the transfer via terminal, confirmation as well will be in the form of a check; on the terminal screen or in the form of a printout.

Where can I find out the details of my wallet?

The wallet details are your phone number.

How to download the Bloomzed app? If you have an Android smartphone

Open the PlayMarket app

Type in "Bloomzed" in the search box, then the Bloomzed app will appear on your screen

Press install and the app will be installed on your smartphone

How to download the Bloomzed app? If you are an iPhone user

Open the AppStore, type Bloomzed in the search bar

And the Bloomzed app will appear

Click on the icon on the right side, and the "Bloomzed" app will be installed on your smartphone

How to top up my bloomzed wallet? To use the services,
you need to recharge your Bloomzed wallet

Type in your phone number and enter the code that will be sent to your phone via SMS

Make up a password of at least 6 characters extended or if your phone is equipped with a fingerprint scanner, you can authorize access to the app via Touch ID

Congratulations! You have successfully registered!

How to top up my bloomzed wallet?
To use the services, you need to recharge your Bloomzed wallet

In the main menu, click the top-up icon

In the appeared field, enter the required amount and confirm the payment

Enter the password or verify the payment with Touch ID!

You can also enter a 3 digit (3x) code on the back of your card and your email address, click pay

And the amount will be sent to your Bloomzed wallet

How do i become a "100za5" club member?

To become a 100za5 club member, click on the specified slider in the Bloomzed main menu.

It will take you to the club's website, scroll to the end, and at the very bottom, enter your phone number, click on "pay" and get your invoice!

After that, you will receive a notification from the Bloomzed app click on it to pay the invoice issued by 100za5

You can also pay the invoice in the Bloomzed app in the "invoices" section, click on the issued invoice, pay, then confirm the payment, enter your password or Touch ID, now you are a member of the 100za5 club

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